Revision Policy

The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 48 hours.

Turn Around Time

Marvel Animations has 48-72 hours turnaround time for most design services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage. Depending on the kind of service the time required for revisions could be a minimum of 48 hours to 72 hours, this time means 2 working days, For example:

• Orders placed or Revisions Requested on a Monday will be delivered by Wednesday.
• Orders placed or Revisions Requested on a Friday will be delivered by end of day Tuesday.

100% Money Back Guarantee

Marvel Animations offers a 100% Money Back Guarantee on all its services. Customers can claim 100% of their money paid for the service back under the following circumstance:

If you are unsatisfied with the initial designs of the Animated Videos. You can request a 100% refund on your project.

Refund Policy

Marvel Animations offers a 100% Refund on all its design services;however, it is not an unconditional 100% refund and certain conditions still apply. Refund Policy will be Void if;

• You have chosen a special or a custom package for Animation Services.
• Under the condition of “Change of Mind” from client 25% penalty will be applied.
• The Above clause applies to bundle services including but not limited to (2D, 3D, Whiteboard Animation, Typography or Motion Graphics)
• In order to discontinue the services and cancel after Script and Voiceover approval then a 25% penalty would be applied to the total charge paid for the said plan.
• The primary design concept (for any service) has been approved.
• The Storyboard has been finalized
• The Animation has been done.
• You have demanded revisions on storyboard.
• The cancellation has been made due to reasons non-related to the project.
• The company has not been contacted for more than 2 weeks.
• Company’s policies, or policy, have been violated.
• Other company or designer has been approached for the same project.
• The creative brief is lacking in required information.
• A complete design change has been demanded.
• The claim has crossed the given ‘request for refund’ time span.
• The business is closing or changing name or business.
• Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
• Once a client has accepted multiple sets of revisions (for any service),
• The client may be entitled to claim 50% of the refund after discussion with their Project Manager.
• The refund approval will be at discretion of Marvel Animations Management.
• Management's decision on the matter will be final.
• If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
• Cancellations of orders prior to project initiation due to reasons unrelated to the design service itself for any number of reasons will be subjected to a 33% cancellation administrative fee.
• Note: Marvel Animations hold all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs or videos for any purpose; they will be the sole property of Marvel Animations. The company will be the rightful owner of the designs and videos.
• Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our 100% money back guarantee. If such a service is acquired as part of a Package Deal of any kind, they cannot be used to request a refund on the entire package. Examples of such services are as follows:
• Copyrights Protection Certificates.
• Website & Emails Hosting Services.
• Website SSL Certificate
• Website Domain Purchase.
• The cancellation has been made due to reasons non-related to the project.
• Website Maintenance Plans.
• Website SEO Plans.
• Social Media Marketing
• Google Adwords Campaigns
• For services that are not covered under the 100% refund policy in case of dissatisfaction the Marvel Animations management after review the project may choose to offer a partial refund to the client.

Claim Your Refund

• To claim your refund, please follow the following steps
• Dialing our Toll-Free Number # +1-844-392-4078 and speak with your respective Project Manager to initiate a refund.
• Live Chat. Click here to start chat now and speak with a representative to initiate a refund.
• Sending us an Email to initiate a refund.
• As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed, we will initiate the process according to our refund policy stated above.
• To cancel a project prior to project initiation due to reason unrelated to the service itself the refund request must be made within 24 hours of order placement in order to receive a full refund. Failing to do so will cause in receiving a service fee charge if a cancellation is requested after the initial 24 hours.
• After you have received your refund, you will not have any rights to any designs submitted by Marvel Animations, unless mutually agreed with by the company and the customer through written communication. The information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.